Powercode Technical Support Services

PowerCode's Technical Support Service (TSS) is built on a foundation of technical expertise and our driving passion for customer satisfaction. TSS gives customers full access to PowerCode's online knowledge base and technical support staff. Our knowledge base contains the case notes for technical problem resolutions from previously solved cases and is often the fastest way for customers to get answers to their questions.

New PowerCode customers receive thirty (30) days of PowerCode Technical Support Service (TSS) for free. After the initial thirty (30) days, TSS fees are based on the number of subscribers multiplied by $0.20/subscriber per month.

For customers up to 1000 subscribers, TSS provides up to 4 cases per month, for customers over 1000 subscribers, 8 cases per month. This service relates both to PowerCode and ImageStream Bandwidth Management Unit (BMU) software questions. BMU hardware questions are supported by ImageStream with no additional fees during the first year.

TSS is provided during normal business hours 8am -5pm Mountain Time.

Additional Powercode Information

Powercode Pricing
Powercode Software
Powercode Service Modules
Powercode Server Platform
Additional Options
ImageStream BMUs (Bandwidth Management Unit)
Powercode Software Assurance (PSA)
Powercode Technical Support Services (TSS)
Powercode Professional Services
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